About the position
We are looking for a Principal Product Manager to join our team! Our team is part of the Microsoft’s Business & Industry CoPilot group is transforming enterprise support experiences using AI, machine learning, and our own tech stack (Power Platform, Dynamics 365, Dataverse). We’re looking for a Principal Product Manager to lead a critical, company-wide AI knowledge strategy for support that directly impacts our customers, helping them resolve support issues quickly, before they even of users. In this role, you’ll drive the vision, roadmap, and execution of AI knowledge experiences—ensuring content is accurate, secure, complete, and actionable for both customers and support engineers. You’ll drive cross-company alignment and deliver intelligent, scalable features that power Copilot and other enterprise tools. This is a pivotal opportunity to define how AI knowledge is created, trusted, and delivered at Microsoft—shaping one of the most strategic areas in the company’s AI future. If you thrive at the intersection of AI, product strategy, and enterprise impact, this is the role for you!
Responsibilities
- Drive the vision, roadmap, and execution of AI knowledge experiences.
- Ensure content is accurate, secure, complete, and actionable for customers and support engineers.
- Drive cross-company alignment.
- Deliver intelligent, scalable features that power Copilot and other enterprise tools.
- Define how AI knowledge is created, trusted, and delivered at Microsoft.
