About the position
As Principal Product Manager – Enterprise GSOC Solutions, you will own the end-to-end product experience for enterprise customers who operate mission-critical Global Security Operations Centers (GSOCs). You will define and execute product strategy that delivers secure, scalable, and interoperable tools to unify real-time video, alarms, sensors, and data into a single live operating picture. You’ll work directly with customers, field teams, and cross-functional partners to ensure our solutions drive operational clarity, rapid threat assessment, and coordinated responses, while meeting enterprise-grade IT, security, and scalability requirements.
Responsibilities
- Own the GSOC product strategy and roadmap within Axon’s RTO portfolio, focusing on real-time threat detection, situational awareness, and multi-agency coordination.
- Deliver modern alternatives to legacy Video Management Systems (VMS), emphasizing security, scalability, AI-powered alerting, and enterprise-grade IT controls.
- Partner closely with enterprise customers (e.g., security directors, SOC/GSOC managers, loss prevention teams) to deeply understand operational workflows, pain points, and unmet needs.
- Translate customer and market insights into actionable product requirements, ensuring alignment with Axon’s broader enterprise and RTO strategy.
- Lead initiatives that unify real-time video, sensors, alarms, access control, and dispatch systems into a single pane of glass for GSOC operators.
- Drive cross-functional collaboration with engineering, design, deployment, customer success, and sales engineering to deliver adoption-ready features with measurable value.
- Create scalable onboarding, configuration, and support processes to accelerate enterprise-wide deployments.
- Partner with the GTM, customer success, and finance teams to track adoption, customer satisfaction, and retention metrics—refining the roadmap to drive outcomes.
- Serve as a thought partner and trusted voice of the enterprise security market within Axon, advocating for public-private interoperability and integration partnerships.
Requirements
- 10+ years of product management experience in B2B SaaS or enterprise software, ideally with physical security, GSOC, or real-time operations solutions.
- Proven ownership of complex, customer-facing enterprise solutions from strategy through deployment and optimization.
- Experience building or integrating with third-party physical security systems (e.g., VMS, access control, alarms, sensors, dispatch platforms).
- Strong technical fluency in real-time data, IoT, and/or video streaming technologies.
- Deep domain knowledge of SOC/GSOC operations and enterprise IT/security environments.
- Ability to thrive in ambiguous, high-impact environments—turning strategic opportunities into actionable product plans.
- Exceptional cross-functional collaboration and executive communication skills.
- Comfortable engaging directly with enterprise customers, from on-the-ground operators to C-suite executives.
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all parents
- Comprehensive Medical, Dental, and Vision plans
- Fitness and wellness programs
- Emotional & Mental Wellness support
- Learning & Development budget
- Snacks in our offices
