Principal Product Owner, Microsoft 365

About the position

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. Graco is a leading midsize manufacturing company that values innovation, collaboration, and efficiency. As we grow and evolve, we are committed to providing our teams with robust, modern tools that enhance productivity and streamline operations. We are seeking a skilled Principal Product Owner, Microsoft 365 to optimize our Microsoft 365 platform, empowering our employees and improving communication, collaboration, and productivity across the organization.

Responsibilities

• Lead the strategy, management, and optimization of Microsoft 365 services, including Teams, SharePoint, OneDrive, and other tools within the suite.
• Develop and maintain a strategic roadmap for M365 tools, aligning them with business goals and user needs.
• Identify opportunities to leverage M365 features and integrations to enhance collaboration, communication, and productivity.
• Serve as the primary point of contact for M365 platform updates, working closely with Microsoft to stay informed of upcoming features and improvements.
• Develop and execute a strategy to drive adoption of M365 tools, ensuring employees have the resources and training needed to maximize value.
• Organize and lead training sessions, workshops, and webinars to educate users on M365 capabilities, best practices, and updates.
• Develop and distribute user guides, knowledge articles, and self-help resources to support continuous learning.
• Lead change management initiatives related to M365, including communication and engagement strategies to facilitate smooth transitions.
• Act as a liaison between IT and business units, gathering feedback and implementing improvements to enhance the user experience.
• Collaborate with IT and HR teams to coordinate rollouts, upgrades, and new feature launches, ensuring minimal disruption to daily operations.
• Oversee the configuration, customization, and maintenance of M365 tools, working closely with IT to ensure alignment with security and compliance policies.
• Monitor platform usage, performance, and security, optimizing functionality and user experience.
• Identify opportunities for process automation within M365 to streamline workflows and reduce manual tasks.
• Generate regular reports on M365 usage, adoption rates, and productivity metrics, providing insights to IT and business leaders.
• Leverage analytics to identify trends, measure the effectiveness of adoption initiatives, and guide future enhancements.
• Continuously monitor KPIs to assess the impact of M365 tools on employee productivity and engagement.

Requirements

• Bachelor's degree in information technology, Business Management, or a related field.
• 5+ years of experience in product management, IT service management, or a related role with a focus on M365 or collaboration tools.
• Strong understanding of Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook, etc.) and the ability to leverage these tools to meet business objectives.
• Proven experience in driving adoption, managing change, and delivering training and support for end-users.
• Excellent communication and collaboration skills, with experience working cross-functionally with technical and non-technical teams.

Nice-to-haves

• Master's degree in a related field.
• Certifications in M365, such as Microsoft 365 Certified: Modern Desktop Administrator or Enterprise Administrator Expert.
• Experience in the manufacturing industry or similar operational environments.

Benefits

• Medical insurance
• Dental insurance
• Stock purchase plan
• 401(k)
• Tuition reimbursement