Principal Software Engineer

About the position

Equinix's global footprint and robust ecosystem of providers, cloud platforms, and enterprises offer businesses a platform to accelerate their digital transformation and drive innovation. You will be involved from design to support, focusing on delivering solutions to meet business goals, technical requirements, and platform standards. As a key member of the GTM team, you will be responsible for system administration, design, and development of Salesforce implementation using OOB and Custom applications. Work closely with product owners, architects, other engineers, and QA.

Responsibilities

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives and company goals.
• Determine when to use out-of-the-box Salesforce capabilities, when to leverage pre-packaged AppExchange solutions, and when to code a custom solution across Sales, Service, and Experience Cloud domains.
• Participate in all phases of software development/implementation, including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, documentation, and support.
• Utilize Salesforce skills to continuously deliver business solutions while maintaining existing functionality in a complex, global org and multi orgs.
• Design, develop, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
• Implement and optimize integrations between Salesforce and external systems using REST/SOAP APIs and middleware.
• Prioritize declarative tools (e.g., Flows, Dynamic Page Layouts) where appropriate, applying a 'clicks before code' philosophy.
• Ensure data integrity and synchronization across Salesforce objects and external platforms.

Requirements

• Bachelor's degree or above, Major in Computer Science is preferable.
• 8+ years of experience in developing and supporting the deployment of mid to large-scale IT projects.
• Good knowledge of Sales and Service CRM business processes.
• Salesforce Platform Developer certification(s).
• Hands-on experience and deep understanding of all aspects of Salesforce Sales Cloud, Service Cloud and Experience Cloud.
• Salesforce Administration knowledge.
• Strong understanding and experience on Salesforce Configuration, Apex, Visualforce, Aura, Lightning Web Components, SOQL and Integrations.
• Experience using JavaScript, JSON, XML, HTML, CSS, VSCode.
• Experience on DevOps tools like Jira, Copado, Flosum or any other.
• Solid understanding of REST/SOAP services and event-driven architectures.
• Experience documenting Technical Design Documents, architecture diagrams.
• Strong knowledge on Sales Business Process, Forecasting, Opportunity Management, Quote and Order integrations, Direct and Partner deal flows, and Compensation.
• Experience handling bulk data uploads and API’s.
• Hands-on Experience with Einstein Analytics for reporting.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication, problem-solving and project management skills.
• Experience with CI/CD tools such as Copado.

Nice-to-haves

• Familiarity with general business functions, Business knowledge of the telecom domain preferred.
• Knowledge on Salesforce Agentforce and Data Cloud.
• Familiarity with the SAFe, Agile/Scrum methodologies.
• Problem-solving and strong communication skills.
• Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change.
• Ability to multitask, working on more than one assignment simultaneously.
• Hands-on experience and deep understanding of Partner Relationship Management (PRM), Data Cloud, Agentoforce, and Revenue Cloud.