About the position
As a Process Improvement Specialist with a passion for improving process, you thrive on connecting with people, listening to their needs and challenges, focusing on “why” to clearly understand and articulate business objectives, and creating actionable requirements to enable high-quality, efficient project delivery that provides high business value.
Responsibilities
- Be the requirements subject matter expert representing stakeholders; ensure details of processes are documented, understood, and vetted with stakeholders and project teams, such as triggers that initiate the process, suppliers and consumers of information, tasks and activities, tools used to execute the process, metrics that monitor process health and business scenarios.
- Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems.
- Perform stakeholder analysis and ensure appropriate stakeholders are proactively included to ensure early buy-in of the to-be state and improve adoption.
- Understand, refine, and validate the ‘Voice of Customers’ (VOC)-- business challenges, opportunities, and risks with stakeholders; challenge stakeholders on their assumptions, understand “why”, and distinguish needs from wants.
- Conduct assessment of current business processes, identify inefficiencies, bottlenecks, and recommend actionable improvements to enhance productivity and streamline operations.
- Develop clear, accurate workflow diagrams to represent both 'as-is' and 'to-be' processes including use cases utilizing Lean 5S principles.
- Proactively communicate and collaborate with stakeholders to analyze information, define and prioritize requirements, evaluate potential solutions, propose quick fixes when appropriate, and communicate status and potential project risks to the Project Manager.
- Coordinate and facilitate meetings with team members, business stakeholders, and executives.
Requirements
- 5+ Years of direct work experiences in a Business Analyst capacity, including all aspects of process development and execution.
- Excellent interpersonal skills including communication, diplomacy, negotiating, reasoning, problem solving, and influence change with the ability to interact with technical and non-technical stakeholders.
- Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
- Problem-solving mindset, with the ability to identify and address project issues proactively.
- Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word, Excel, Visio, LucidChart, PowerPoint, Project).
- Understanding of Enterprise Level Platforms (SAP Preferred).
- Formal training/certifications in Lean, Six Sigma, Business Process Management (BPM), Agile/Scrum, Agile.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
- Develop and implement SOPs, workflow diagrams, and policies and procedures.
- Ability to effectively prioritize and execute tasks independently.
- Engage in multiple, simultaneous initiatives while identifying opportunities for collaboration across business units.
- Ability to collaborate effectively with cross functional teams and different levels of the organization.
- Bachelor’s in computer science, business or related field.
Nice-to-haves
- Agile/Scrum certification.
- Project Management (PMI) training and/or experience.
Benefits
- Medical, dental, vision, basic and supplemental life insurance for employees (and their families).
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
