About the position
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. As a Process Planner within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.
Responsibilities
- Streamlines operational standards via process improvement techniques
- Creates, revises, and maintains documents to implement process improvements within the organization
- Partners and interfaces with internal and external customers as necessary to understand business needs and determine how to enable the customer support team to assist customers with complex problems
- Provides data-driven decisions and solutions
- Maintains functional ownership for the team’s processes and procedures
- Creates and maintains process documentation and procedures
- Collaborates with technical partners to ensure functional and technical alignment
- Provides technical solutions and works with additional resources to reduce customer service contact ratio and resolution time
- Provides mentorship, coaching, and overall strategic guidance to customer operations team members
- Initiates, reviews and approves internal change requests before they are submitted to appropriate cross-functional team related to responsible processes
- Routinely communicates status, milestones, and roadmap of projects to leadership
- Leads and assists on multiple concurrent projects
- Supports the customer operations for any process related questions
- Represents the company with our customers (internal and external)
Requirements
- High school diploma or equivalency certificate
- 1+ years of process improvement experience within a supply chain, customer operations, production, technology, consulting, or manufacturing environment
Nice-to-haves
- Bachelor ’s degree in supply chain or engineering related discipline
- Data analysis skills in Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.)
- Excellent verbal communication skills and ability to work with people
- Experience with a high-volume consumer product
- Six Sigma knowledge
- Some project planning experience
- Understanding of root cause analysis
- Experience applying structured process improvement methodologies
- Ability to learn and apply knowledge of root cause and corrective action, gauge scalability and process capability
- Excellent troubleshooting and problem-solving skills
- Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)
Benefits
- Pay range: Process Planner/Level 1: $22.00 - $27.00/hour
- Process Planner/Level 2: $25.00 - $32.50/hour
- Process Planner/Level 3: $30.00 - $38.00/hour
- Long-term incentives, in the form of company stock, stock options, or long-term cash awards
- Potential discretionary bonuses
- Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
- Access to comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- Accrue 3 weeks of paid vacation
- Eligible for 10 or more paid holidays per year
