About the position
At Redo, we're not just redefining returns; we're shaping the entire customer experience journey. As a comprehensive customer experience platform, we prioritize every aspect of the customer interaction. Unlike traditional models, we thrive when we reduce returns, ensuring that our success is aligned with our clients'. Powered by AI Insights, we proactively identify operational and product anomalies, offering tailored suggestions to decrease return rates. Our commitment to transparency is unwavering; Redo is 100% free, providing a detailed record of all transactions. Through our innovative return coverage model, we ensure peace of mind for customers without additional costs. Based in Draper, Utah, we're experiencing rapid growth and are actively seeking passionate individuals who are up for the challenge of building our product and scaling the company. Join us in shaping the future of e-commerce and delivering exceptional customer experiences at every touchpoint! As a Product Analyst at Redo, you’ll sit at the intersection of product, data, and customer insight—focused specifically on checkout optimization and experimentation. Redo is an ecommerce platform that helps merchants win more business and build stronger customer relationships — and this role plays a key part in that mission. You’ll analyze how merchants and shoppers engage with checkout flows, design and run A/B tests, and surface insights that inform product development and drive measurable value.
Responsibilities
- Design, execute, and analyze A/B and multivariate experiments in checkout to validate hypotheses and optimize conversion and AOV.
- Partner with product managers and engineers to define success metrics, structure test variants, and evaluate outcomes.
- Analyze shopper behavior and merchant adoption to uncover insights about what’s working (or not) in the checkout experience.
- Collaborate with GTM and Success teams to understand merchant feedback, identify pain points, and translate them into testable product improvements.
- Build dashboards and reports to make checkout performance and test results accessible and actionable across the org.
- Support new product rollouts and extensions (e.g., shipping offers, upsells) with real-time insights and performance tracking.
Requirements
- 2–4+ years of experience in a product analytics, experimentation, or data analyst role.
- Strong grasp of A/B testing best practices—design, randomization, significance, and interpretation.
- Proficient in SQL; bonus if you’re comfortable with Python, R, or dbt.
- Experience using BI tools like Looker, Mode, Tableau, or similar.
- Analytical thinker who enjoys structuring messy problems and extracting clear, actionable insights.
- Excellent communicator—able to explain technical findings clearly to non-technical audiences.
Nice-to-haves
- Experience in ecommerce, CRO (conversion rate optimization), or merchant platforms.
- Familiarity with shipping logic, checkout UX, or product-led growth in a startup environment.
