About the position
Rennline Automotive is a leading design and e-commerce company that produces aftermarket products for the Porsche motorsports industry. Over the past 20 years, Rennline has developed over 5000 new and innovative products of the highest quality and functionality. It is these products which has made Rennline a leader in the industry and have obtained international brand recognition. Rennline is not just a distributor but also designs and manufactures these innovative products in-house under a 15,000 sq ft. fabrication facility. Rennline houses some of the latest fabrication and machining equipment and technology, and is a service provider and supplier to many leading manufacturing companies in the industry. Rennline Automotive is a subsidiary of Enthusiast Auto Holdings. Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive parts industry. EAH goes to market via nine enthusiast-focused websites - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, EVANNEX, and RCI Off-Road. EAH serves the automotive enthusiast, customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge, and support to make their automotive vision come to life. We also serve a global network of specialty installer shops that solve for customers looking for a 'Do it For Me' option. Led by a strong leadership team, EAH generates market-leading profitability and has experienced high rates of organic growth, including through and following the pandemic. The company has also successfully grown through multiple acquisitions. EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems. EAH is now seeking to strengthen the Rennline team with a Product Specialist as the Business continues to scale.
Responsibilities
- Handling inbound phone calls and emails
- Learning relevant information of constantly expanding product line
- Technical support of products (troubleshooting, technical specifications etc.)
- Assist network of vendors and suppliers
- Work alongside remote customer service team
- Resolving customer order issues (returns, shipment information etc.)
- Order Verification and Payment Support
- Data entry
- Other tasks as necessary
Requirements
- High School Education or GED equivalent
- Basic vehicle knowledge
- Team player
- Comfortable in fast paced work environment
Nice-to-haves
- Professional Automotive service/repair/modification experience
- Previous customer facing experience
