About the position
Be at the heart of transforming how Merchant Services operates, and identify and solve complex business problems and challenges. In this dynamic environment, you help drive end-to-end strategic change programs, manage dependencies, and liaise with stakeholders as part of a team at the forefront of transformation and innovation. As a Senior Product Delivery Associate in Merchant Services Transformation, you help to enhance and optimize the way Merchant Services products are sold and delivered to customers. As a key member of the team, you define and implement processes, solutions and efficiencies that enhance the business' sales growth, improve the client experience and increase business profitability. Work with cross-function teams, build key relationships, and enable the business to continuously deliver value.
Responsibilities
- Supports key strategic change programs for the Merchant Services business; helps drive specific projects, workstreams and/or deliverables to deliver improved business revenue growth and profitability, as well as enhance the client experience
- Helps analyze end-to-end processes and identify opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
- Supports execution of the cross-function reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
- Supports delivery of regular progress updates to Sales, Product, and other senior management stakeholders across Payments and Global Banking; helps track OKRs and metrics to demonstrate progress
- Helps deliver communications and training around strategic changes
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Develops understanding of client personas in target segments and their needs
Requirements
- 3+ years of experience or equivalent expertise in project management or a relevant domain area (e.g., change management, product development, strategy, management consulting, business management)
- Experience in merchant services or payments
- Demonstrated performance in either project management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in reporting and data analysis
- Understanding of delivery and experience implementing continuous improvement processes
- Ability to interact with colleagues at various levels and across functions; proven ability to cultivate strong relationships
- Strategic thinker who is comfortable translating abstract ideas into a concrete plan of action
- Change agent who makes a strong case for change through facts, compelling communication style and deep understanding of the audience
- Strong Powerpoint and Excel skills are mandatory
Nice-to-haves
- Developed knowledge of the product development life cycle
- Knowledge of merchant services revenue streams and drivers of profitability
- Knowledge of automation tools
- Bachelor's degree preferred
