Product Associate - Digital & Design Domain Services - Payments

About the position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Product Associate in the Commercial Banking Global Payments digital team, you contribute by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the servicing and support needs of our commercial customers and the market through user research and discovery
• Digitizes traditionally manual or paper-based servicing experiences throughout the client lifecycle
• Understands current service and support processes end-to-end to identify opportunities for better efficiency, controls, or user experience
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product tech development
• Performs testing to validate new product enhancements and troubleshoot when product issues are raised

Requirements

• 2+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Analytical skills and data literacy
• Proficiency in Microsoft Excel and PowerPoint
• Excellent written and verbal communication skills with ability to develop collaborative relationships with business stakeholders
• Creative problem solver

Nice-to-haves

• Bachelor's degree in Business Management, Finance or equivalent