Product Bid Support Specialist

About the position

The Product Bid Support Specialist provides necessary technical data and support to sales professionals and customers for all cataloged and special order MRO/Production manufacturing products, regarding form, fit, function, composition and application on complex product lines. This position also supports the strategic bid process including all cross-referencing functions.

Responsibilities

• Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day customer service effort.
• Provide technical assistance regarding all of products related to form, fit, function, composition, and application, in response to questions from sales professionals and customers.
• Drive continual bid response improvements with cross-referencing support.
• Responsible for SSG no-quote audit and feedback function on all SSG RFQs not filled by SSG Buyers.
• Maintain open communication with the sales force on the status of RFQ's.
• Adhere to policies and procedures including meeting product tech and bid standards, maintaining specified metrics and service levels, improving quality service, maintaining professional and technical knowledge to accomplishing department goals.
• Provide feedback and recommendations to Product Managers regarding product performance.
• Provides product training to sales professionals, SSG Buyers and others in the organization; teams with Learning & Development on delivery and execution.
• Sourcing of all received SSG samples that could not be immediately identified by SSG buyers.
• Provide printed technical material upon request.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Requirements

• High School diploma or the equivalent is required.
• Associate's Degree is preferred.
• Minimum of five years of experience in purchasing MRO and production manufacturing products, with experience in a specific commodity preferred.
• Excellent written and verbal communication skills required.
• Proficiency in using spreadsheet and word processing software (MS Word and Excel) required.
• Must be a self-starter who is capable of working in a fast-paced environment.
• Excellent time management and organizational skills required.

Benefits

• Rewards and recognition for contributions.
• Training and professional development opportunities.
• Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd.
• Variety of benefits to support health, well-being, and financial future.