About the position
Glean is seeking an experienced design leader to define the future of our AI Products suite, transforming how businesses leverage AI. You'll lead the design of breakthrough AI experiences including personal research agents, AI-powered content creation tools, our enterprise intelligence platform, and 0→1 AI-native products. This role requires deep expertise in LLM system architecture and strong opinions about what makes exceptional enterprise AI user experiences. As Product Design Lead for AI Products, you'll join an experienced, tight-knit, and collaborative group who love combining research, data, and intuition into user-centered design. You'll have an outsized impact on how knowledge workers interact with AI daily, shaping experiences that fundamentally transform how companies access knowledge, create content, and make decisions.
Responsibilities
- Lead AI Products design strategy owning Glean's AI suite including research agents that retrieve and synthesize information, creation tools for AI-generated artifacts, and our enterprise intelligence platform that mines organizational knowledge.
- Translate LLM complexity into intuitive UX developing deep expertise in model capabilities and constraints, creating understandable, trustworthy experiences that build appropriate mental models.
- Create AI-powered research and creation experiences enabling employees to generate documents, presentations, and visualizations that are grounded in company data, follow brand guidelines, and maintain accuracy through intelligent citations.
- Drive 0→1 product innovation systematically identifying opportunities for AI-native products, rapidly prototyping breakthrough experiences, and scaling solutions that deliver step-changes in productivity.
- Partner with product and engineering leaders to shape product capabilities, understanding technical constraints while pushing boundaries of what's possible in enterprise AI.
- Guide team excellence, mentoring 3-4 senior designers while establishing clear design principles, incorporating user research to understand AI adoption patterns, and ensuring designs drive measurable outcomes.
Requirements
- 10+ years in product design, including 3+ years designing AI/ML products, preferably LLM-based applications.
- Deep hands-on experience with LLM systems, translating system capabilities into intuitive, user-friendly enterprise products.
- Strong background enabling detailed discussions about AI architecture, model capabilities, and implementation tradeoffs with engineering teams.
- Examples leading the design of sophisticated AI products at scale, ideally including agent-based systems, content generation tools, or intelligence platforms.
- Track record of shipping successful AI products with measurable impact on user productivity and satisfaction, while guiding and mentoring other designers.
Benefits
- Competitive compensation
- Medical, Vision, and Dental coverage
- Generous time-off policy
- 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Vibrant company culture through regular events
- Healthy lunches daily
