Product Design Lead - Senior Manager Level

About the position

We're currently seeking a Senior Manager, Product Design to join our Experience Design Organization. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Responsibilities

• Combine craft expertise and people leadership skills with an understanding of customers and the business to co-create innovative solutions to complex problems.
• Drive product strategy and create a thriving team culture of high performing designers.
• Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design.
• Oversee and optimize the use of appropriate tools, platforms, frameworks and design systems.
• Develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, and remove barriers.
• Train and develop designers who are empowered to reach their potential.
• Shape product direction and outcomes by leveraging deep design expertise, user insights, and business understanding.
• Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
• Advocate for human-centered methodologies that align customer needs and business goals.
• Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends.
• Engage partner expertise and perspectives from across the organization to support workstream projects.
• Present work across levels and job functions, modeling a strategic human-centered approach.

Requirements

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience in design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.

Nice-to-haves

• 8+ years of experience in a Product Design role.
• 8+ years of experience in design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech and business leaders.
• Experience leading design projects or teams.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of benefits that support total well-being.