Product Engineer

About the position

We are seeking a highly skilled and experienced Product Support Engineer with a specialization in HVAC/R systems. In this role, you will serve as a technical expert on our products, bridging the gap between our suppliers, sales, and customer support. You will work closely with cross-functional teams to ensure that all our products meet industry standards and customer expectations.

Responsibilities

• Provide 2nd level technical support for all products, including HVAC equipment and related accessories.
• Liaise with product manufacturers on issues to facilitate fast resolution to customer issues.
• Conduct root cause analysis of failures and drive implementation of corrective actions with manufacturers and track and manage ongoing product issues and corrective actions.
• Create and manage a technical knowledgebase of issues and solutions.
• Monitor and review company AHRI listings for completeness and accuracy.
• Stay up to date with the latest technologies, methodologies in the industry, and codes/regulations, ensuring all products meet industry standards and regulations.
• Review and author product documentation including manuals, specification sheets, drawings, and more.
• Evaluate new products to ensure they meet regulatory and quality standards as well as customer expectations.
• Create test methods to evaluate product quality and perform tests including performance testing and lifetime testing.

Requirements

• Bachelor's degree in Electro-Mechanical Engineering, Mechanical Engineering, Electrical Engineering, or Physics.
• Minimum of 3-5 years of experience in a support engineer role, ideally with a focus on HVAC or refrigeration systems.
• Knowledge of electrical and mechanical systems integration.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on quality.
• Ability to take initiative and work with limited direction.
• Good analytical, conceptual, and problem-solving skills.
• Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Good interpersonal skills; strong relationship building skills.

Nice-to-haves

• Knowledge and understanding of HVAC or refrigeration principles.
• Familiarity with industry standards such as AHRI, ASHRAE, SMACNA, and others.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)