About the position
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As a Product Excellence Manager, you will be the interface between the technical support and consulting teams, Product Management, Engineering, and Global Sales. From design and conceptualization through to early piloting and wide-scale deployment, you will oversee the technical execution and business operations of Google online advertising, analytics and platform products. You're able to balance business and customer needs with technical constraints. You are motivated by bringing the right Google products and technologies to market and to our customers. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Design communications and launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Global Sales teams.
- Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges.
- Guarantee the technical aspects of integrations by providing necessary documentation and guidance. Drive activation of Performance Marketing Objectives and related GPPs.
- Identify, drive, and optimize the business growth from new opportunities by leveraging Google technologies.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in digital advertising, product or program management.
- Experience in analyzing data and insights.
Nice-to-haves
- 5 years of experience in Internet products and technologies, with excellent written and verbal business communication skills.
- Experience translating technical concepts and solutions to non-technical and executive audiences.
- Knowledge of SQL and problem-solving tools.
- Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
- Ability to pull from many different data sources and then provide insights on that data.
Benefits
- The US base salary range for this full-time position is $118,000-$170,000 + bonus + equity + benefits.
