Product Fulfillment Specialist for an Entertainment Industry in the US (Home Based Part Time)

About the position

The Product Fulfillment Specialist is crucial for ensuring the accurate and timely delivery of all product orders. This role requires a deep understanding of our product fulfillment processes, strong vendor relationships, and the ability to resolve customer issues efficiently while adhering to company policies.

Responsibilities

• Successfully and accurately fulfill all add-on products, including digital and physical items, ensuring precision at every step.
• Proactively monitor and manage order queues daily to ensure proper placement and progression of all orders.
• Utilize Zendesk to effectively communicate with customers and vendors, addressing inquiries and resolving issues promptly.
• Seamlessly work with third-party applications such as Landr and ShipStation for file uploads and accurate data entry.
• Provide light graphic design support, specifically for album art text, using tools like Canva or Adobe Illustrator.
• Provide timely and concise updates on order statuses and potential issues via Slack.
• Successfully and accurately fulfill a wide range of physical and digital add-on products, encompassing multiple SKUs with varying fulfillment.