About the position
We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.
Responsibilities
- Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
- Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
- Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment.
- Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet.
- Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies.
- Work closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog.
- Work closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey.
- Develop process flows to illustrate the impact on operations because of the new or improved capabilities.
- Define features with acceptance criteria, dependencies, assumptions, risks, and success metrics.
- Work closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams.
- Maintain the conceptual and technical integrity of the features for the team.
- Provide input into release timelines and investigate alternate paths forward on potential timing options.
- Drive scope tradeoff evaluations on feature implementation.
- Participate in usability studies to bring voice of the customer on a feature to the team.
- Support the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements.
- Serve as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs).
Requirements
- Bachelor's degree and 5+ years of relevant work experience.
- 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
- Knowledgeable of IT systems development strongly preferred.
- Familiarity with Web and CRM platforms strongly preferred.
- Demonstrates strong communication skills with audiences with various levels of technical background.
- Experience in digital customer experience/success is preferred.
- Strong problem-solving skills for complex business challenges.
- Passion to continuously improve processes and practices.
Nice-to-haves
- Experience in the Medical Device industry is a plus.
- Familiarity with Scaled Agile Framework (SAFe) is a plus.
- Diabetes experience or knowledge a plus.
Benefits
- Hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days).
- US base salary range for this full-time position is $125,475.00 - $188,212.50.
