Product Manager, Information Technology

About the position

The IT Product Manager (Microsoft 365) is responsible for product planning and execution throughout the entire product lifecycle including requirements gathering, market research, definition of product vision and strategy, delivery management as well as ensuring quality support and maintenance for the Microsoft (M365) product suite. The IT – Product Manager (PdM) Microsoft 365 collaborates closely with the user groups, market leaders, IT, vendors, Project Managers, Architects, other higher-ed institutions and other related organizations. The IT – PdM (M365) provides leadership and management to the Business Analysis team, in conjunction with the Business Analyst Lead.

Responsibilities

• Manages Microsoft 365 suite of collaboration products and related productivity-based solutions.
• Works with technical team members and stakeholders to ensure success of the product feature delivery and adoption.
• Drives the vision, strategy, and roadmap for M365 products in consultation with the various teams within the IT department.
• Promotes and drives adoption of enterprise tools.
• Aligns M365 products with the overall IT enterprise architecture vision and goals.
• Leads product change management activities including outlining training and adoption needs for the IT department and College stakeholders.
• Identifies users, creates, and maintains user stories/use cases; develops and prioritizes functional requirements for new or revised features or enhancements.
• Serves as the product owner for M365 suite and its product features.
• Participates in developing product visions, plans, and processes.
• Provides recommendations to the Associate Director, IT Project, and Portfolio Management (PPM), for product visions, plans and product roadmap.
• Responsible for ensuring that all College and governmental policies, procedures and methods are followed.
• Oversees business analyst team and quality assurance team in conducting research and maintaining current knowledge and best practices in the Information Technology and Product Design industry.
• Provides effective leadership and direction to the business analyst team by establishing goals, objectives, and priorities.
• Initiates recruitment of staff and recommends hiring decisions and disciplinary actions.
• Champions a highly collaborative, team-oriented and positive working environment.

Requirements

• Undergraduate degree in computing science or equivalent information technology discipline preferred.
• Minimum five (5) years of relevant experience in IT and business/industry or government.
• Strong practical knowledge of project and product management principles, methods, and practices.
• Solid understanding of product design and business analysis methodologies, tools, and techniques, and agile practices.
• Experience in M365 suite of tools required, including but not limited to SharePoint Online, Power Platform, Teams, Exchange, and OneDrive.
• Experience in requirement analysis and business process re-engineering preferred.
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools preferred.
• Experience with task and workflow automation using Power Automate or similar tools preferred.
• Experience with building custom apps using PowerApps or similar tools preferred.
• Supervisory or team management experience.

Benefits

• Extensive medical, dental, and vision coverage.
• Hybrid-work program for eligible positions.
• Generous vacation package plus paid time off during college winter closure (1 week in December).
• Employer paid defined benefit pension plan.
• Potential eligibility for educational, training, and developmental programs.
• Access to on-site daycare subject to availability.
• Tuition waivers for courses at Langara College, subject to space availability.
• Course/program tuition reimbursements.
• Wellness classes and campus engagement events.