About the position
Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Responsibilities
- Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
- Drive the strategy for Pindrop's Protect product line
- Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
- Identify new opportunities and product features for achieving product goals
- Prioritize product features to develop quarterly and annual roadmaps
- Design product features, develop MVP scope, and create engineering requirements
- Be responsible for product-market fit
- Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
- Be responsible for driving customer adoption, working jointly with CS
- Analyze competitive and industry trends
- Assist with competitive analysis and positioning materials
- Conduct regular market analysis to stay ahead in the industry
- Engage with relevant market analysts
- Oversee the product lifecycle, from inception to launch
- Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
- Partner with engineering on technical design and effort estimates
- Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption
- Engage with executive-level stakeholders to obtain buy-in and raise escalations
- Operate internal and external steering committees to align product direction
- Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
- Partner with marketing to develop market-facing materials and drive lead generation
- Collaborate with go-to-market partners to increase solution adoption and reduce time to value
Requirements
- 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions
- Experience within a SaaS company required
- Familiarity with the Software Development Life Cycle (SDLC) process required
- Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations
- Proven track record of successful product launches
- Strong leadership, communication, and presentation skills
Nice-to-haves
- Experience with Agile/Scrum methodology desired
Benefits
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2025 where the entire company rests and recharges!
- Generous health and welfare plans to choose from - including one employer-paid 'employee-only' plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family!
- Identity protection through Norton LifeLock
- Recurring monthly Phone and Internet allowance
- One-time home office allowance
- Remote first environment – meaning you have flexibility in your day!
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program, 24/7 Telemedicine
