About the position
As a dedicated Product Manager Senior - MIAM Digital Security Channels, you will support the development of the product vision, strategy, and roadmap for Member Identity and Access Management (MIAM) solutions across our digital channels (web, mobile, and chat). This role demands an understanding of customer needs, digital authentication technologies, and the competitive landscape to ensure a secure, seamless, and engaging customer experience and fraud mitigation. Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to solve complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring premier Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and supports decision-making related to the balance and mix of innovation types and investments.
Responsibilities
- Independently demonstrates Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Translates Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
- Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant collaborators and SMEs.
- Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
- Continuously demonstrates advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs.
- Generates substantial insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features.
- Prepares compelling presentations and other forms of communication standards and templates to present and communicate complex concepts to a diverse audience.
- Conducts internal and external research and situational analysis to identify and apply industry standard methodologies and trends.
- Begins to bring in 'big picture' thinking and seeks to drive clarity among team and collaborators.
- Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes.
- Serves as a resource to team members and assists with on-boarding new employees.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
- 6 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Shown ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
- Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
- Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
- Knowledge of Experience Design concepts and Human Centered Design concepts.
Nice-to-haves
- Deep understanding of authentication protocols (e.g., OAuth 2.0, OpenID Connect, SAML).
- Experience with various CIAM technologies and platforms (e.g., Forgerock, Socure, Okta, Auth0, Ping Identity).
- Strong understanding of security standard methodologies and regulatory compliance requirements (e.g., GDPR, CCPA).
- Strong analytical and problem-solving skills.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
