Product Manager, Service Transformation

About the position

At Natera, we’re on a mission to make personalized genetic testing and diagnostics part of the standard of care—empowering earlier, more targeted interventions that lead to longer, healthier lives. We are seeking a motivated and innovative Product Manager with a passion for designing and delivering high-impact, user-centric solutions. This role is part of Natera’s Digital Product Management team, which partners across the organization to develop technology-enabled tools that improve operational efficiency and elevate the customer experience. You’ll collaborate with engineering, UX, operations, and business stakeholders to drive scalable, sustainable service innovations.

Responsibilities

• Identify and define new product opportunities in partnership with internal stakeholders, prioritizing those that deliver measurable business value.
• Translate concepts into clear requirements (PRDs, user stories, user flows) and partner with engineering and UX to bring solutions to life.
• Lead change management initiatives in collaboration with operational leadership to ensure successful adoption of new features.
• Define and track KPIs to assess product performance and engagement; analyze data to inform roadmap decisions and identify new opportunities.
• Collaborate closely with UX, engineering, and QA teams to deliver intuitive, high-quality user experiences.
• Evaluate potential solutions—balancing 'build vs. buy' decisions to optimize impact, speed, and scalability.

Requirements

• 3-5+ years of experience in product management; background in healthcare, biotech, healthtech, or customer service preferred.
• Proven track record of building and launching internal or customer service tools; experience with Salesforce and Twilio is a plus.
• Ability to dive deep into complex problems and come up with creative, scalable solutions.
• Highly adaptable and self-motivated; comfortable rolling up sleeves and taking initiative in a fast-paced environment.
• Exceptional communication and interpersonal skills; experienced in influencing cross-functional teams and building stakeholder alignment.
• Strong analytical mindset with proficiency in BI tools (e.g., Power BI, Tableau); comfortable using data to drive product strategy.
• Experience working within an agile development environment; prior success leading remote or distributed engineering teams is a plus.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families in addition to fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.