About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as key customers to deliver towards the opportunity. No day is the same for the Product Manager, Technical.
Responsibilities
- Conducting market research
- Writing features or user stories
- Determining specifications
- Defining long-term strategy of the product
- Creating the product road map
- Driving technical delivery end to end
- Defining scope for releases/product increments
- Partnering with development, project/program management, marketing, and other key customers to define release schedule
- Support/drive go-to-market activities as needed
- Owns product end to end for products or features with moderate level of complexity and scope
- Drives end user product research
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
- Uses rapid hypothesis driven testing methodologies and experiments to inform direction
- Conducts cost-benefit / return on investment / NPV analysis, to support decision making
- Develops and maintains current understanding of tech trends
- Communicates, influences, and sells ideas at Director level and below
- Conducts specific ad hoc analysis and provides insights to management on request
- Recommends product feature set or technical improvements to improve customer experience
- Works with external third parties to assess partnerships and licensing opportunities
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams
- Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams
- Runs or supplies significantly to key Agile ceremonies
- Owns and manages product backlog and priorities with our business and technology partners
- Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
- Generates and maintains dashboards and reports that supervise product health and success metrics
- Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
- Runs beta and pilot programs with early-stage products and samples
- Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation
- Identifies execution, operational, organizational issues that impede product success
- Drives improvement plan to change or resolve issues
- Collaborates and develops positive working relationships with many technical and non-technical teams
- Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies
Requirements
- Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience
- 3+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment
- 5+ years of relevant Product Management experience in an agile software product development environment
- Proven success in delivering software with Agile Scrum methodologies and other commonly used tools
- Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
- Experience with Agile backlog/project management tools
- Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
- Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
- Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
- Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS
- Knowledge of full technology stack on which your assigned product runs
- Strong with demonstrated ability to identify/analyze/synthesize product use data
Nice-to-haves
- Certified Scrum Master (CSM)
- Scrum Product Owner Certification (CSPO)
- Agile Certified Practitioner (PMI-ACP)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
