About the position
We’re seeking a motivated Product Manager to lead our Case Management application within the Operations Technology team. This high-impact role supports business operations by delivering seamless, digital service experiences. You’ll manage the full product lifecycle—from gathering requirements to production release—while collaborating with cross-functional teams across Business Operations, Strategy, Technical Product, and Data.
Responsibilities
- Own the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements
- Primary contact for all product related queries
- Maintain product backlog, sprint planning and track the delivery of each requirement
- Perform product research and analysis to keep up to date with latest technology trends
- Articulate product requirements to development team, validate understanding and monitor delivery to ensure this is delivered to timelines
- Maintain documentation on the solutions and design approach, create training content based on intended design and expected user journey
- Collaborate across global teams to align on strategy and delivery
- Communicate clearly with varied stakeholders, including senior leadership
- Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods
- Partner with QA/UAT teams to validate requirements and manage gaps
- Present updates and showcase progress to leadership
- Use data to drive decision making and product improvement, perform analysis as part of the business impact assessment
- Maintain business requirements and process documentation
- Contribute to solution design and participate in global design forums
- Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision making for senior management
- Analytical mindset to challenge if this solution requires people, process or technology
Requirements
- University Degree in Business Management, Computer Science or related subjects
- 1+ years Product Management on Case Management or Orchestration Platforms alike, creating user stories, eliciting requirements, translating business requirements for developers
- Coding ability and understanding is preferred but not essential
- Experience team management and participation in large scale IT projects, working with Developers, Testing teams, project managers
- Financial services, Operations or compliance functional experience is preferred but not essential
Nice-to-haves
- Familiar with Product Development Lifecycle Management; create and maintain product backlog, prioritizing user requirements with methodologies such as MoSCoW
- Familiar with SFDC knowledge on testing and environments management
- Understand the user journey and experience; deliver a user-friendly application and translating complex jargon to simple easy-to-understand language
- Effective technical writing and knowledge ability to manage development team, creating visual aids
- Data analysis ad interpretation: Azure, AWS, Excel, some experience in either PowerBI or Tableau, SQL understanding and data architecture
- Knowledge on Agile/Lean methodologies
- Effective communicator and influencer
- Experience leading teams and coaching peers
- Skilled in stakeholder management and cross-functional collaboration
- Strategic problem-solving skills throughout deliverables
- Create and embed governance procedures for business change
- Well organized to track the delivery and present status updates and next steps, raising any risks for attention
- Continuous improvement mindset and positively challenging ways of working
- Strong business acumen guiding the ways of working
- Critical thinking and provide practical business solutions to the problems
- Ensures results positively influence internal / external customer experience
- Understands up/downstream impacts of the work on customers; thinks beyond own area of accountability to best enable customers
Benefits
- Market competitive monthly gross salary
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
- Hybrid mode at least once per week
- Morning Shift: 6:00-3:00am or 7:00-4:00pm Monday to Friday
