About the position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re looking for a strategic and creative Product Marketing Manager to join our Customer Success and Professional Services Marketing team at Salesforce. This is a high-impact role for someone passionate about storytelling, executive engagement, and translating innovation into compelling narratives that resonate across key marketing channels. In this role, you’ll bring our Customer Success and Professional Services story to life across analyst relations, webinars, and event content. You’ll ensure our messaging is cohesive, high-quality, on-brand, and aligned with our most critical innovations, especially during major company moments like Dreamforce, World Tours, and product launches.
Responsibilities
- Own and evangelize our narrative across key channels: Shape and evolve the Customer Success and Professional Services story to reflect new innovations, customer outcomes, and thought leadership.
- Channel execution: Activate messaging across analyst relations, events, and webinars, ensuring alignment and consistency across all touchpoints.
- Drive high-quality content: Develop and manage polished content for high-impact moments, including event session slides, speaker briefs, webinars, and session abstracts.
- Partner cross-functionally: Collaborate closely with marketing, sales, product, analyst relations, and communications teams to align messaging and execution.
- Engage with executives: Support senior leaders with compelling messaging and materials that elevate our story and position Salesforce as a leader in Customer Success.
- Operate with speed: Thrive in a fast-paced, high-visibility environment where agility, creativity, and precision are key.
Requirements
- 5–7 years of experience in product marketing, customer marketing, program management, or customer-facing roles.
- Experience in B2B or enterprise marketing, preferably in technology or services.
- Strong storytelling and messaging skills; able to distill complexity into crisp, compelling content.
- Experience in executive communications and building narratives for senior audiences.
- Proven ability to work cross-functionally and build strong relationships across teams.
- Meticulous attention to detail, deadlines, and consistency.
- Positive, creative, and can-do mindset with the ability to adapt to changing priorities.
- Agency management experience is a plus.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
