About the position
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. We are seeking an experienced Product Owner to lead the development and enhancement of our Imagine Practice Management System. This role requires a deep understanding of healthcare workflows, practice management software, and revenue cycle processes. The Product Owner will serve as the driver between stakeholders, development teams, and end users to ensure the Imagine system is fully optimized in supporting our anesthesia and professional business. This leader needs to be a proactive leader seeking to leverage technology to optimize the business.
Responsibilities
- Analyze and evaluate existing Imagine systems and processes, identifying areas for improvement and optimization
- Maintain the configuration and set up within Imagine and other leveraged systems to ensure optimal performance of the business, including monitoring SLAs, KPIs, and providing leadership insights
- Develop and implement strategies to streamline processes and partner with leaders to drive improvements in RCM workflow platform to improve billing, coding, and collections processes by understanding the system capabilities
- Generate and analyze performance reports related to revenue cycle performance, providing insights and recommendations to management on effective dashboards and regular reports
- Ensure compliance with all relevant regulations, standards, and policies related to healthcare billing and coding
- Provide technical support and training to staff on RCM systems and software
- Work closely with other departments, including finance, IT, and clinical teams, to ensure seamless revenue cycle operations systems
- Assist in the planning and implementation of RCM system upgrades and new technology integrations
- Identify and resolve issues related to RCM systems and processes, minimizing disruptions to revenue cycle operations
- Maintain comprehensive documentation of RCM processes, systems, and procedures within the system
- Partner with IT on required data integrations
- Define acceptance criteria and participate in user acceptance testing. Coordinate with QA teams to ensure thorough testing of new features and integrations. Manage bug prioritization and resolution processes. Oversee system integrations with EMRs, clearinghouses, and payment processors
Requirements
- Bachelor’s degree in Healthcare Administration, Information Technology, Business Administration, or a related field
- Minimum of 3-5 years of experience in revenue cycle management, healthcare billing, or a related field
- Proficiency with RCM software and systems
- Strong understanding of healthcare billing and coding practices
- Experience with data analysis and reporting tools
- Knowledge of healthcare regulations and compliance standards
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented with strong organizational skills
Nice-to-haves
- Relevant certifications such as Certified Revenue Cycle Representative (CRCR) or Certified Professional Coder (CPC) are a plus
