About the position
Our team is part of Cisco's Supply chain operations. You would be joining Cisco's central quality team that handles the field and factory performance for core routing and data center switching products. It's a diverse group comprising of quality and failure analysis engineers who engage closely with the design, factory, component supplier and customer engagement teams. You'd be working on some of the most ground breaking technology rollout in the networking industry associated with ASIC facilitating ASIC infrastructure, low power system design, innovative cooling and coordinated telemetry features. You'd also be establishing new processes in place that address a changing dynamic and quality expectation with web-scale customers.
Responsibilities
- Own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products including Hardware, Software and Cloud Service offerings from Cisco.
- Manage factory yield performance to meet six sigma quality goals.
- Pursue a quality plan to meet release requirements for new product introduction through gate reviews.
- Serve as a subject-matter authority on Hardware Quality Metrics.
- Perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.
- Gather quality requirements and data for Cisco products.
- Provide recommendations for quality improvement and governance for several Cisco Business Units.
- Communicate proposals, strategies and status to Cisco Executives.
- Detail business requirements and analyze data to provide appropriate metrics and performance KPIs to business users.
- Coordinate research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
- Independently identify issues with product lines based on trending field return data.
- Speak publicly to Sr executive members quarterly about product quality performance.
Requirements
- Bachelor's Degree in Engineering.
- 8+ years of experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
- Solid understanding in performing root cause investigation, data analysis and communicating findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.
- 5+ years of experience in communicating with Sr executives and customer account teams.
Nice-to-haves
- Masters in Electrical Engineering.
Benefits
- Quality medical, dental and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Short and long-term disability coverage.
- Basic life insurance.
- Numerous wellbeing offerings.
- Up to twelve paid holidays per calendar year.
- Floating holiday and a day off for birthday.
- Vacation time off policy with flexible limits.
- Sick time off policy with 80 hours provided on hire date.
- Paid time away for critical or emergency issues.
- Additional paid time to volunteer and give back to the community.
