Product Services & Management Analyst - Epic Healthy Planet

About the position

Participates in the analysis, configuration, testing, and on-going support of the Epic Healthy Planet population management application, which encompasses support for Value-Based Care, Care Management and Regulatory and Quality Reporting. Assists in consultation with departments to provide customer support during and post implementation.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
• Performs related duties as required.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Minimum of 3 years of relevant experience, required.
• Experience working in a dynamic, high-technology environment, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.
• Epic Certified - Healthy Planet Highly Preferred.