About the position
This is a hybrid position (3 days per week in-office + 2 days work at home). This position is a Hybrid role where the Cigna policy requires office alignment. This role is part of the Cigna Product Core Solutions organization focused on driving the wellness and chronic product strategy for Cigna Healthcare with a primary focus on US Employer. The Product Strategy Senior Manager is responsible for identifying, prioritizing, scoping, and delivering on Cigna's needs and driving strategy for product management and implementation. This individual will interface with and collaborate with respective Evernorth product peers, vendor partners, segment representatives, and development teams to elevate Cigna Healthcare needs threading through solution design, development and delivery. This position is a people manager role which requires well-developed matrix management skills with proven ability to drive to consensus and demonstrate high influencing without authority. This person will accomplish significant objectives in a highly complex environment to develop and execute strategies that maximize innovation, growth and revenue while enhancing the customer experience and improving health outcomes.
Responsibilities
- Cigna Healthcare Product Lead for Wellness and Chronic Solutions represents Cigna buyer group needs and drives the associated go to market strategy to meet those needs.
- Defines Cigna's 3-5 year strategy for wellness and chronic solutions by leveraging data and insights, understanding client needs, assessing the landscape and trends and identifying cost opportunities.
- Working with the segments and Go to Market team to align on the strategy and priorities and influencing the Wellness and Chronic Solutions roadmap aggregating Cigna Healthcare needs across segments for wellness and chronic solutions.
- Provides strategic guidance / oversight to stand-up a massively complex set of solutions that leverage enterprise assets and value proposition.
- Overall responsibility for the design and investment to ensure on-time and on-budget delivery of new products and enhancements.
- Write business requirements, oversee technical development and product refinements including architecture, requirements, and documentation for the end-to-end experience.
- Lead and manage a team of product managers inclusive of providing guidance, mentorship and support as the team manages multiple product initiatives.
- Coordinates with Evernorth product team/peers to align on solution roadmap, product pipeline and solutions Cigna will enable across segments.
- Supports Cigna Healthcare compelling business case development and value analysis for wellness and chronic solutions inclusive of portfolio submission requirements, pricing analysis and associated required materials to socialize strategy and facilitate funding submission.
- Reviews performance of solution and provides collective feedback to Evernorth on improvements needed, driving and owning tactical resolution with the Evernorth team.
- Management of escalated solution service issues, interfacing with colleagues to drive root cause, resolution and remediation plan holding owners accountable remediation timelines.
- Defines and accountable for Cigna Healthcare end to end go to market approach of selected Wellness and Chronic Solutions including but not limited to: market requirements such as pricing, packaging, feature requirements, implementation requirements, performance guarantees, reporting.
- Defines and accountable for all aspects of Cigna launch enablement/ongoing maintenance of selected Wellness and Chronic Solutions including but not limited to: development of B2B marketing materials, sales trainings and demos, RFPs responses, proposal library, KnowledgeXchange Content, ongoing sales support to drive adoption and penetration in support of sales targets.
Requirements
- Bachelor’s degree or equivalent experience
- 10+ years of experience within the healthcare industry with 3-5 years healthcare product experience required.
- People management experience required.
- Knowledge of Cigna’s segments, products and supporting platforms preferred.
- Experience with sales, consultants and clients.
- Strong financial acumen with financial analysis experience, knowledge of pricing methodologies and/or business case development preferred.
- Trusted team player with proven ability to foster, effectively manage working relationships and influence without authority within a matrix environment.
- Tenacious self-starter, ability to work independently.
- Demonstrated ability to drive results with heightened sense of urgency.
- Ability to travel to consultant meetings and client meetings as appropriate.
- Ability to work in a consultative manner with peers, internal matrix partners and brokers/clients.
- Creative thinker with ability to think outside the box and translate ideas into actions; ability to demonstrate problem solving skills.
- Ability to juggle multiple priorities and work with frequently shifting priorities and due dates.
- Comfort with and ability to manage through ambiguity.
- Experience with difficult conversations and holding partners accountable.
- Proven oral and written communication skills across various levels of the organization.
- Ability to craft clear, concise communications/language to be shared externally with clients and brokers.
- Demonstrated experience in delivery of presentations to internal and external parties, including client and consultants.
- Heightened attention to detail and quality.
- Strong proficiency in Microsoft Office Suite
Benefits
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match.
- Company paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
