Product Support Engineer Level 2

About the position

This position supports new and after-market sales products through technical and application expertise for the Americas region. It serves as a resource to Regional Sales Channels for product selection, configuration, and determination of application suitability. The role involves developing strong working relationships with the technical sales development team and high vacuum, industrial, and service teams.

Responsibilities

• Supports product installations, startup assistance, and qualifications at customer sites during test phase.
• Trains customers (in-house and offsite) on proper application of Leybold products.
• Train Leybold sales channels and sales support functions on selecting Leybold's products for process application.
• Provides consulting, application, and technical support for product related questions.
• Recommends vacuum equipment required for known applications.
• Prepares materials for presentations and delivers product presentations.
• Collects relevant data for and makes vacuum calculations (e.g., suction speed, pump-down curves) or related calculations (e.g. power consumption, noise emission, Cost of Ownership) using suitable calculation tools.
• Develops application knowledge of Leybold products and their use in market segments.
• Inputs new application information and experiences into the Knowledge Warehouse.
• Supports regional marketing in the regional launch of new products.
• Responsible for entering customer complaints in the Leybold Customer Complaint Management (CCM) system and supporting regional warranty claim decisions.
• Other duties as assigned.

Requirements

• B.S. degree in a technical related discipline is preferred.
• 3-5 years experience in technical product support or field service in vacuum industry.
• Excellent oral & written communication skills.
• Working knowledge of MS Office Products.
• Positive customer-focused attitude and successful interaction in a dynamic team environment.
• Strong critical thinking skills.
• Attention to detail and problem-solving abilities.
• Ability to work effectively in a team and adapt to changing environments.
• Self-starter with a strong work ethic.

Benefits

• Individual learning opportunities.
• World-wide job opportunities.
• Technical training from our academy.
• High standards for workplace safety.
• Competitive compensation package.