Product Support Engineer (Teradyne / Nextest, San Jose, CA)

About the position

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

Responsibilities

• Manages customer requests, product escalations, and service emergencies
• Defines and executes product upgrade strategy and spare level planning activities, working closely with Finance, Planning, and Operations.
• Creates and manages new FRU's (Field Replacement Units) into FRU database as required
• Leads and delegates assignments to regional PSG engineers
• Provide product support to all active installed base
• Support of new and existing mechanical interface products
• Support outgoing quality inspection and shipment of spares and EAUs
• Create Purchase Requisitions for various materials and work with Planners and Buyers
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
• Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
• Creation of Training Documents and Procedures
• Training of GSO (Global Support Organization) personnel
• Coordinate and execute PUP and PIP activities at international sites as needed
• Travel for Training, Support, and Installation Activities Worldwide

Requirements

• 5-10 years of experience in the semiconductor test industry
• Bachelor's degree in Mechanical, Electrical or Computer Engineering
• Strong communication, organizational and multi-tasking ability
• Ability to keep track, record and carry out tasks according to schedule
• Worldwide travel (0%-30% post-pandemic), meeting customers, and doing business with international partners.
• Proficiency in Microsoft Office, Networking fundamentals
• Proficiency in ERP systems- Oracle, JIRA, RapidResponse, ServiceNow, etc.

Nice-to-haves

• Knowledge of the Magnum product lines - Preferred

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Retirement savings plans
• Life and disability insurance
• Paid vacation & holidays
• Tuition assistance programs