Product Support Intern 105500

About the position

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Responsibilities

• Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
• Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios.
• Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
• Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work.

Requirements

• Bachelor degree or above, computer, MBA related majors are preferred.
• Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills.
• Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability.
• Self-motivated and responsible, with passion for work, good stress resistance and team spirit.

Benefits

• 1 hour of paid sick leave for every 30 hours worked.
• Up to 13 paid holidays throughout the calendar year.
• Full-time interns are eligible to enroll in the Company-sponsored medical plan.