About the position
FIS Management Services, LLC seeks Product Support Representative Specialists- GMI solution in Jacksonville, FL to work with Exchanges on Mandatory projects: Scope, test and implementation. Analyze the impact of the GMI Client Service Bulletins and annual release upgrades, including regression and functionality testing. Test and deploy the GMI annual PTF versions and MEC (Margin Engine Consolidation) versions in clients' production environments based on FIS compliance requirements and Clients requirements. Test and implement required changes in GDS (FIS internal software that formats the raw data (settlement prices, margin files) from the clearinghouses to construct standard data formats for consumption by GMI) either to remediate existing vulnerabilities or to accommodate Exchanges initiatives. Address issues raised by business and IT users. Assist internal support teams on fixing complex production stopping issues as part of Level 3 escalation process Assist the development team with environment and test configurations at all stages of software implementation. Provide timely and efficient support for the various PTS applications. Minimize potential application support problems through root cause analysis and monitoring. Analyze existing source code to find bugs and performance issues. Design, develop, test, and implement enhancements and bug fixes. Maintain effective communications with the client community to analyze and understand their problems and needs. Document knowledge on various applications. Share acquired knowledge and provide training to other team members.
Responsibilities
- Work with Exchanges on Mandatory projects: Scope, test and implementation.
- Analyze the impact of the GMI Client Service Bulletins and annual release upgrades.
- Test and deploy the GMI annual PTF versions and MEC versions in clients' production environments.
- Test and implement required changes in GDS to remediate existing vulnerabilities or accommodate Exchanges initiatives.
- Address issues raised by business and IT users.
- Assist internal support teams on fixing complex production stopping issues.
- Assist the development team with environment and test configurations.
- Provide timely and efficient support for the various PTS applications.
- Minimize potential application support problems through root cause analysis and monitoring.
- Analyze existing source code to find bugs and performance issues.
- Design, develop, test, and implement enhancements and bug fixes.
- Maintain effective communications with the client community.
- Document knowledge on various applications.
- Share acquired knowledge and provide training to other team members.
Requirements
- Bachelor's degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Engineering, or a related field.
- Two (2) years of experience in the job offered or a related occupation.
- Utilizing IBM AS400 technical system.
- Working with financial Market for derivatives.
- Utilizing computer systems and applications including GMI and IBM AS400 system for accounting, inventory management, order processing, and back-office clearing.
- Utilizing SQL, Crystal Reports, and report manager to build complex reports.
- Reviewing and debugging source codes with RPG and XML languages.
- Managing large and highly complex calls/solutions that require analysis and research.
- Writing test plans and test cases to ensure changes meet client needs and maintain application integrity.
- Working on multiple projects as a project leader or consultant.
- Managing risks which impacts business unit performance.
