Product Support Technician

About the position

The Product Support Technician is responsible for supporting new product launches and ongoing commercial activities to help drive above-market growth for the company. This position partners with marketing, sales and R&D teams to identify product demo models and organizes all logistics related to procuring, maintaining, packing, shipping, setting up and tearing down product demonstrations at both in-house and customer-facing events. An individual in this role will coordinate all necessary steps to ensure demo models are available during conferences and peer-to-peer education events. Working closely with the commercial teams, this role will ensure the appropriate demo materials and models are provided to support the sales process.

Responsibilities

• Maintain proper levels of product demo inventory on-site at company headquarters for Imperative Care products
• Ensure simulation model inventory, including all ancillary components, is available timely for scheduled events
• Source ancillary products and materials as needed
• Perform maintenance of demo models, assessing repairs and schedule necessary appointments with vendors
• Establish relationships with contractors/vendors and monitor work orders to ensure tasks are completed according to marketing specifications and in alignment with the medical device field
• Work with manufacturing and sales operations to determine demand forecast for demo units
• Support product managers in developing demonstration models on new and existing product lines
• Partner and collaborate with internal stakeholders in developing new ideas and recommendations for demonstrating Imperative Care products
• Support the sales, marketing and product development teams during product demonstrations as needed
• Ensure new field sales members are equipped with necessary demo materials and assist ongoing with all demo product needs for the sales team

Requirements

• A minimum of 2 years of technical experience in the medical device or bio-tech industries, or related field; or equivalent combination of education/training and work experience
• Prior experience with catheters, endovascular/neurological devices, R&D, or operations is preferred
• Bachelor’s or associate degree in a technical field is a plus
• Highly organized and detail oriented
• Positive attitude and service oriented
• Excellent communication and collaboration skills, in-person and over email
• Experience supporting activities related to conferences and sales/customer events preferred
• Proven ability to manage and meet deadlines and team expectations
• Proficiency with PC-based applications, including Microsoft 365 is required
• Creative thinker and problem-solver; Goal-oriented and self-motivated
• Ability to prioritize multiple responsibilities and projects with effective time management skills
• Proactive, collaborative, and results-driven work style
• Ability to work as a team member, be flexible and adaptable, and to work under pressure

Benefits

• Stock options
• Competitive salaries
• 401k plan
• Health benefits
• Generous PTO
• Parental leave program