About the position
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Responsibilities
- Responsible for contacting clients with overdue accounts to secure the settlement of the account.
- Preventive work to avoid future overdue with accounts that have a high exposure.
- Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results.
- Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects.
- Lead critical governance discussions and delivering program communication and training strategies.
- Work across the program and partners to drive resolution of program and project level risk and issues.
- Negotiate and influence cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan.
- Anticipate program risks and issues and ensure that appropriate mitigation planning is in place to avoid compromising delivery.
- Ensure the continued development of marketing technology strategy documents.
- Collaborate with the cross-platform-development teams on large programs.
- Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting.
- Demonstrate inspiring leadership.
Requirements
- Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus.
- Experience managing multiple simultaneous initiatives, priorities, and teams.
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
- Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.
- Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
- Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment.
- Proven ability to manage change in a dynamic environment and influence others without direct authority.
- Consistently question assumptions, challenge the status quo, and strive for improvement.
- Knowledge of Customer Marketing technology ecosystem and related programs is preferred.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
