About the position
The PerfectVision Marketing Consultant reports to the Program Marketing Manager in the Marketing Department and is responsible for consulting with independent entrepreneurs and business owners to drive leads for sales of telecom products via face-to-face and phone sales channels. This is an in-person role at our corporate location in Little Rock, Arkansas. The candidate should be able and willing to work 8-hour days in a call center environment. The candidate will expect to spend 60% of their time on video conference or phone calls consulting with customers, with the remainder of their time spent on administration tasks relative to their core responsibilities. The ideal candidate will be outgoing, adaptable, customer-focused, and capable of self-management. Bilingual skills in Spanish would be a plus.
Responsibilities
- Consulting on marketing best practices for events, door-to-door, in-store retail, digital (Search Engine and Social Media marketing), and traditional tactics.
- Training customers in policies and procedures followed to participate in various advertisement programs, assisting with the development of advertising strategies, ensuring advertising strategies and tactics comply with PerfectVision and vendor Marketing & Advertising guidelines, processing and administering advertisement needs and co-op spending programs, and monitoring claim reimbursements.
- Collaborate with customers to ensure necessary materials are received in an efficient and timely manner to initiate and maintain the advertisement program.
- Research customer accounts to confirm co-op funds availability, claims reimbursement, and current advertising status. Work with the sales team to monitor customer accounts to maintain effective use of co-op advertising dollars.
- Coordinate with Production Marketing team to create customized advertisements for customers within specific marketing and advertisement guidelines including branding, authorized customer's name, announcing promotions, resizing, editing language, or other needs.
- Contact advertisement agencies to gather advertisement details such as pricing, sizing/measurement specifications, file requirements, run dates and payment deadlines. Relay advertisement details to customers and finalize customization specifications, needs, and cost.
- Apply co-op funds or collect payment on advertisement before run date. Monitor advertisement and collect all necessary proof of advertising to submit to a third-party marketing agency for prompt payment to customers.
- Assist in other areas of the marketing department such as graphic design, photography, production task, and web content.
- Develop and maintain positive working relationships with other team members within the department and throughout the organization.
- Perform miscellaneous clerical duties such as scanning documents, answering correspondence and creating basic spreadsheets.
- Regular and prompt attendance at work is a primary function and requirement of this position.
Requirements
- High School Graduate or General Education Degree (GED).
- College experience in Advertisement, Marketing, Graphic Design, or Business Administration or equivalent work experience required.
- Two-to-four years of professional customer service or administrative experience working in a fast-paced call-center environment responsible for maintaining multiple requests and meeting deadlines.
- One to two years of advertising, marketing, or graphics experience preferred.
- Literate with Zoom conference calling software.
- Literate with Salesforce CRM software.
- Computer literate in a Microsoft Windows environment.
- Basic level proficiency in Microsoft Outlook, Word, and Excel.
- Accurate 10-Key by touch, alphanumeric.
- Accurate typing skills, approximately 30 words per minute.
- General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment.
Nice-to-haves
- Bilingual in Spanish.
