Promotions & Loyalty Program Coordinator

Kroger•Cincinnati, OH

23h

About The Position

Responsible for coordinating the end-to-end setup, execution, and performance tracking of complex promotions and customer loyalty programs across channels. This role partners closely with marketing, merchandising, technology, analytics, and field teams to ensure every offer is configured accurately, launches on time, and delivers measurable results. Operates at the intersection of strategic execution, cross-functional dependencies, and system limitations, the position demands deep organizational knowledge, advanced problem-solving, and the ability to influence without direct authority. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Minimum High School Diploma or equivalent required
Minimum 5 years of experience in Promo Planning, Central Execution, digital marketing, retail operations, Technology or product management
Working understanding of coupon and offer mechanics (both paper and digital), POS system behavior, and basic QA/testing practices
Proficiency in Microsoft Office Suite
Comfortable working with merchandising software systems like business objects, PID, ESP, and RBP that manage multiple data points
Familiarity with promotional tactics and supporting offer characteristics
Strong project management capabilities with proven ability to manage multiple priorities and timelines
Exceptional attention to detail and organizational skills
Clear and effective written and verbal communication skills; comfortable collaborating across cross-functional teams
Ability to work independently, adapt to changing priorities, and maintain accuracy under tight deadlines
Proven ability to interpret data and resolve complex issues related to loyalty program operations and offer execution

Nice To Haves

Associate or bachelor’s degree in marketing, business, or related field
Proficiency with database and data analysis tools, including MS Access, Power BI, SQL Server, Databricks and internal data management software for reporting and insights
Prior On-Call Support Experience, ability to provide timely assistance and troubleshoot issues during non-standard business hours
Experience with setup, administration, troubleshooting Kroger Loyalty Programs: fuel, pharmacy, associate discount, membership programs
Familiarity with retail pricing & promotions processes, vendor funding/billing, and A/B testing

Responsibilities

Lead the design, implementation, and management of membership enrollments and complex promotional offers by capturing business requirements, defining solutions, and collaborating with cross-functional teams to ensure seamless execution and customer experience
Execute targeted digital coupon programs by defining customer audiences, creating offers, and collaborating with partners to deliver precise, time-sensitive activations while managing audience adjustments throughout multi-period campaigns
Design and implement scalable workflows and onboarding processes by assessing promotional requirements, developing and delivering training, and incorporating stakeholder feedback to drive efficiency and innovation
Provide technology and integration leadership by collaborating on system enhancements, building cross-functional relationships, and applying continuous learning to optimize tools and data integrations for offer and membership programs
Drive knowledge sharing and training by developing best practices, documentation, and service level agreements, maintaining subject matter experience level expertise, and mentoring team members to enhance skills and adapt to evolving standards
Serve as a subject matter expert on offer-related business and technical initiatives by applying deep knowledge of system architecture, data flows, and operational processes to ensure seamless customer experience and accurate reporting
Provide operational support through a rotating on-call schedule, responding to incidents, coordinating with technical and business teams, and implementing solutions to ensure system stability and offer integrity under pressure
Coordinate setup, testing, and quality assurance for paper, digital, and electronic coupons; validate POS behavior and resolve defects prior to go‑live
Partner with loyalty/point‑of‑sale technology teams to troubleshoot and resolve execution issues affecting customers or stores; escalate and drive root‑cause fixes
Maintain accurate documentation of offer requirements, business rules, test plans, and outcomes; publish clear communications and cut sheets to impacted stakeholders
Track in‑flight promotions, monitor performance dashboards, and provide daily/weekly status updates to stakeholders; flag risks and recommend corrective actions as needed
Build post‑event recaps with results, learnings, and next-step recommendations to inform future planning cycles
Travel up to 5%, primarily to Cincinnati, Ohio for conferences or team events
Must be able to perform the essential functions of this position with or without reasonable accommodation