Quality Manager - New Product Development

About the position

Reporting to the Sr. NPD Quality Director, the incumbent will provide overall leadership to ensure all key NPD Quality objectives are achieved for NPD & NPI design engineering activities. The candidate will be responsible for ensuring the effective and timely execution of quality deliverables across the entire product life cycle on new programs. The candidate will support the NPD process, ensuring that lessons learned and best practices are applied to new projects, helping to achieve relevant customer product star ratings.

Responsibilities

• Participate in FMEA activities to identify risks.
• Ensure test validation and verification plans are sufficient.
• Ensure product specification KPIs are achievable.
• Generate project risk assessments, focusing on design, quality, reliability, and cost, presenting findings to the leadership team on a weekly basis.
• Set governance for design assessments at NPD and NPI stages, working closely with the Operational Excellence Director and other department heads to ensure successful outcomes.
• Deliver continual improvement programs and establish an effective, proactive quality culture.
• Support Engineering teams in the design, development, and manufacturing of products within one of SharkNinja's categories.
• Identify risks and opportunities for improvement through FMEA and project risk assessments, working closely with other departments.
• Ensure cost-effective solutions that maintain quality and reliability within FMEA processes.
• Recognize operational challenges and recommend pragmatic solutions aligned with key objectives.
• Ensure projects are effectively managed to completion, delivered on-time, within budget, and to the desired quality.
• Partner closely with departmental leaders to align on key objectives and determine customer expectations.
• Provide leadership for NPD/NPI Quality activities.
• Support product and hardware specification development.
• Run product 3D CAD /drawing /tolerance stack up analysis review.
• Identify NUDD and CTQ control points.
• Lead FMEA/DFM facilitation for products and processes.
• Conduct Value Analysis and Value Engineering (VA/VE) reviews.
• Lead cross-functional activities in US and Asia to ensure root-cause analysis is conducted using the 5 Why method.
• Review and close major/critical quality issues in Jira.
• Conduct product benchmarking and establish performance metrics/testing methods.
• Coordinate lessons learned and drive continuous improvement.
• Ensure lessons learned are implemented in both design and process.
• Present project risk assessments and NPD Quality & Manufacturing Engineering reviews at executive reviews.
• Manage field returns and quality metrics to drive continuous product improvement.
• Participate in phase gate and design reviews to assess production readiness regarding quality, reliability, and manufacturability.
• Support customer complaint analysis with the core quality team, as needed.

Requirements

• Bachelor's degree in Electrical or Mechanical Engineering.
• Minimum of 8 years of experience in a quality role related to consumer products.
• Minimum of 3 years of experience in mechanical or electrical design for consumer products.
• Experience with quality analytical methods (Weibull Analysis, FMEA, SPC, MSA, Capability Studies - Cpk).
• Black Belt Six Sigma or Lean Expert certification (preferred).
• Demonstrated experience successfully executing similar quality programs.
• Experience across multiple functions, including Design & Development, Quality Manufacturing, Manufacturing Engineering, and Operations.
• Ability to lead/manage multiple initiatives simultaneously.
• Comfortable operating in a fast-paced environment with shifting priorities.
• Experience with Value Analysis & Value Engineering (VA/VE).
• In-depth knowledge of product lifecycle processes.
• Expertise in defect avoidance methodologies (Poka-Yoke, DFMEA/PFMEA, DOE).
• Strong knowledge of APQP concepts, including FMEA, quality control planning, error-proofing, and SPC.