About the position
Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.
Responsibilities
- Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
- Answer phone calls and direct them appropriately.
- Schedule appointments following office guidelines.
- Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
- Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
- Prepare patient charts for appointments, ensuring all information is complete.
- Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
- Assist with filing and retrieving registration documentation in electronic medical records.
- Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
- Follow up on missed appointments and send related communications.
- Perform other duties as assigned by management.
Requirements
- Must be at least 16 years of age.
- Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
- Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Nice-to-haves
- High school diploma or equivalent preferred.
