About the position
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. As a key contributor to Infobip’s regional growth strategy, for our Rich Communication Services (RCS) solutions in North America (NAM), the Regional GTM Manager – RCS plays a vital role in driving the commercial success of RCS by enabling strategic partnerships and executing go-to-market (GTM) initiatives. Infobip is a critical enabler in the ecosystem—working closely with carriers, Google, and Partners; and this role will play a key part in owning/managing these relationships while working with our internal teams to bring RCS solutions to market more effectively. By aligning regional execution with global strategy and supporting our Sales & Revenue squads with deep product and market insights, you’ll help maintain Infobip’s position as a trusted partner and leader in the RCS ecosystem and leverage this to drive the growth of the channel.
Responsibilities
- Drive product sales and adoption in the region, achieving revenue and profitability targets.
- Translate company/base strategy into regional execution plans, ensuring business momentum and sustainable growth.
- Attend customer meetings, propose strategic sales initiatives, and provide commercial guidance.
- Work closely with our Sales Squad and Chapter Leads, equipping them with product knowledge, updates, and ongoing support.
- Act as a trusted partner to regional sales teams, providing product training, sales support, and strategic guidance.
- Engage directly with customers, building relationships, understanding their needs, and identifying opportunities for product adoption.
- Actively support key sales cycles, leveraging product expertise to drive conversions and revenue growth.
- Maintain deep expertise in the product’s features, benefits, and competitive positioning.
- Serve as the go-to product expert for the region, assisting both sales teams, customers & partners.
- Gather and analyze market feedback, customer insights, and competitor trends, sharing these insights with HQ teams.
- Align closely with HQ teams to ensure GTM alignment and knowledge sharing.
- Work with Unfix (Product) bases to ensure seamless collaboration on product initiatives.
- Partner with VPs and Sales Directors to align product strategies with overall sales objectives.
- Collaborate with Operator Partnerships, Revenue Operations, Compliance, Analysts and Regulatory teams to support product success.
- Own and develop key ecosystem partnerships, building solid relationships to drive product enhancements.
- Build strong relationships with regional industry regulators to enhance our market positioning.
- Actively arrange events and participate in Partner events to position Infobip more prominently in the market.
Requirements
- A minimum of 5-7 years of experience in GTM, Product Marketing, and/or Sales.
- Strong influencing and communication skills.
- Prior experience in public speaking is a plus.
- Experience working closely with Product teams on product enhancement and process optimization.
- Strong product knowledge, from offering and provisioning to onboarding, functionalities, and monetization strategies.
- Solid understanding and related experience in full sales cycle.
- Possesses an operational focus/mindset and can work with a lot of moving parts easily.
- Proven success in GTM implementation with growth in targeted areas/regions.
Nice-to-haves
- Preferred experience in CPaaS channels (e.g., SMS, MMS, RCS) or the telecommunications industry.
- CPaaS with GTM commercial product experience.
Benefits
- Medical, Dental, and Vision insurance.
- Basic life insurance.
- 401(k) plan participation with company match.
- Short-term and long-term disability insurance.
- Wellness plan of up to $500/year pro-rated based on hire date.
- Accrual of up to twenty-three (23) vacation days per year.
- Accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually.
- Additional leave time for marriage, relocation, bereavement, and other major life events.
- Twelve (12) weeks of paid parental leave.
- Participation in employee share ownership plan (ESOP).
- Fourteen (14) paid holidays annually.
