About the position
The position involves essential functions such as communicating with patients, scheduling appointments, confirming future appointments, and handling phone confirmations for next day evaluations. The role requires explaining visit costs to patients, collecting payments, and managing visit totals and batch collections at the end of the day. Additionally, the job includes communication with rehabilitation staff to clarify referral requests and scheduling needs, as well as collecting and verifying patient demographics and insurance information. The job holder will assist the Rehabilitation Front Office Supervisor with special projects, answer incoming phone calls, and check faxes. Maintaining quality patient care, satisfaction, and treatment compliance is crucial, along with managing patient cancellations and creating new patient charts. The role also involves confirming DME proof of delivery and ABN documents, scheduling progress notes, and ensuring patient confidentiality. The job holder must demonstrate current competencies for the position.
Responsibilities
- Communicate with patients and schedule appointments.
- Confirm future appointments and handle phone confirmations for next day evaluations.
- Explain visit costs to patients and collect payments.
- Manage visit totals and batch collections at the end of the day.
- Communicate with rehabilitation staff to clarify referral requests and scheduling needs.
- Collect and verify patient demographics and insurance information.
- Pull in-take packets for the following day and scan documents into EMR.
- Assist Rehabilitation Front Office Supervisor in special projects.
- Answer incoming Rehabilitation Department phone calls and check faxes.
- Maintain goals for quality patient care, patient satisfaction, and treatment compliance.
- Manage patient cancellations per department protocol and schedule from wait list.
- Assist in creating new patient charts.
- Confirm DME proof of delivery and ABN documents.
- Schedule progress notes due.
- Maintain patient confidentiality.
Requirements
- High school diploma or GED required; Bachelor’s degree preferred.
- One year of experience in out-patient rehabilitation preferred.
- Knowledge of computer systems and EMR software.
- Knowledge of phone systems.
- Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
- Knowledge of referral processes and patient eligibility.
- Skill in effectively communicating with patients and staff.
- Skill in using a computer system/EMR.
- Skill in accurate documentation of work.
- Ability to establish and maintain effective working relationships with patients, providers, and staff.
- Ability to communicate clearly in verbal and written form.
- Ability to be a resource to patients and staff.
Benefits
- Normal office environment.
- Some travel within the community.
