About the position
The Residences at Mandarin Oriental is looking for a Manager, Residences Marketing to join the team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. The Residences at Mandarin Oriental offers a truly unique lifestyle with the best of both worlds - the comforts of a private home combined with the unsurpassed amenities and legendary service of Mandarin Oriental. Having grown from its first property in New York over 20 years ago into a global leader of branded residences, its portfolio now operates 12 properties in 7 countries with many more projects under development including Miami, Abu Dhabi, Madrid, Puerto Rico, and Bali. Residence owners enjoy exclusive access to a dedicated team of full-time Mandarin Oriental trained Residential colleagues including 24-hour concierge, valet, maintenance, housekeeping, and security. From in-residence dining by award-winning chefs to lock up and leave capabilities, The Residences provides a wide range of unrivalled services to complement one's lifestyle.
Responsibilities
- Maintain relationships with lead developer contacts and consultants for projects in the Americas.
- Update content to the Residences Brand Communication Manual for developers globally.
- Create and refresh reference materials provided to developers (i.e. briefing materials, presentations, tool kits, merchandise list, image library, best practices, etc.).
- Provide marketing support throughout a project's life cycle which may last from 6 months to 3 years consisting of the following phases: Launch, On-going marketing, Transition from marketing to sales.
- Assist in the review of marketing materials and the sales & marketing timeline for each residential project.
- Review and edit content and messaging including press releases, sales and marketing brochures, direct mail/electronic direct mail (eDM), website and digital marketing programs, advertising (print/digital/signage), sales center, sales film, floor plans, fact sheets, sales scripts, events and activations, social media.
- Maintain and update Residences pages on Mandarin Oriental.com and Fans of M.O. Elite, working with Digital team on copy, design, and navigation.
- Support ad hoc projects for Group Residences throughout the year.
- Support marketing programs to effectively engage owners in a relevant manner consistent with an Ultra High Net Worth Individual (UHNWI) lifestyle.
- Collaborate with Fans of M.O. to improve benefits for Residence owners.
- Monitor 'home benefits' and outreach to Marketing/Communication teams, Residences Operations, local Residences Directors, and Hotel Directors of Communications.
- Develop and analyze data to track buyer journey and residents' spend in Mandarin Oriental Hotels.
Requirements
- Minimum 5 years of professional experience in residential marketing.
- Agency management required.
- Hospitality and/or luxury background with international exposure preferred.
- Fluency in Spanish (or other foreign language) is a plus.
- Bachelor's degree in marketing/communications/PR.
Benefits
- Learning & Development programs for various stages in your career.
- MOstay program offering complimentary nights and attractive rates on rooms.
- Health benefits and wellness programs.
- Retirement plans depending on the length of service and role.
