Resident Concierge
About The Position
Join a team that’s redefining senior living at Trillium Woods in Plymouth, MN. Set on 46 beautiful acres, our Life Plan Community offers a supportive, team-oriented environment where your work truly makes a difference. We’re proud to provide exceptional care and services to our residents. At Trillium Woods, you’ll find purpose, professional development, and a workplace culture that values you! Trillium Woods is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!
Requirements
- High school diploma or general education degree (GED) required
- Familiarity with Microsoft Office Suite products
- Must demonstrate excellent telephone communication skills
Nice To Haves
- Prior experience in customer facing role in senior living community is desirable.
Responsibilities
- Greets, directs and provides customer service to residents, associates, visitors and guests, both in-person and via telephone (filling in at receptionist desk when needed).
- General office work including distribution of communications and incoming mail, copying, filing, mail preparation; creating and/or updating documents, videos, announcements & flyers.
- Provides technology support to residents for their phone, set-up, computer problems and printing issues, personal devices and personal programs/applications such as email, social media, smart phone/tablet, etc.
- Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
- Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
- Prepare maintenance work orders as requested by residents and staff
- Assist the Director of Administrative services with projects/assignments.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- AD&D insurance
- Long-term disability insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Employee assistance program
- Daily Pay – Work today, get paid today
- An exceptional work environment that is both engaging and fun
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
