Job Overview
The Restaurant Server for the Kimpton Overland Hotel provides an exceptional
dining experience to guests by providing courteous and efficient service. The
Server is responsible for taking orders and serving food and beverages and
creating a welcoming and enjoyable environment.
What you'll be doing
* Greeting and Seating: Welcome guests upon arrival, escort them to their
tables, and provide menus. Assist with seating arrangements and accommodate
special requests or preferences.
* Order Taking: Listen attentively to guests' food and beverage orders, making
note of any special instructions or dietary restrictions. Accurately input
orders into the restaurant's ordering system.
* Food and Beverage Service: Serve food and drinks promptly and accurately to
guests' tables. Ensure proper presentation and verify that orders match
customers' requests.
* Product Knowledge: Possess a thorough understanding of the menu, including
ingredients, preparation methods, and specials. Offer recommendations to
guests based on their preferences and answer any questions they may have.
* Upselling: Suggest appetizers, side dishes, desserts, and beverages to
enhance the guest's dining experience and increase sales. Skillfully promote
specials or featured items.
* Table Maintenance: Keep tables clean and properly set with utensils,
glassware, and condiments. Clear empty dishes and reset tables efficiently
for new guests.
* Customer Interaction: Engage with guests in a friendly and attentive manner.
Address any concerns, provide solutions, and ensure guest satisfaction.
* Payment Processing: Present bills to customers, handle payment transactions
accurately, and process credit card transactions. Return change, receipts, or
credit card slips promptly.
* Teamwork: Collaborate with kitchen staff, bussers, and other servers to
ensure smooth coordination of orders and efficient service flow.
* Sanitation and Hygiene: Adhere to food safety and sanitation standards,
maintaining cleanliness in the dining area, and following proper hygiene
practices.
* Special Events: Participate in and assist with special events, parties, and
catering functions as required.
Skills and Abilities
High school education or related experience. Alcohol awareness certification and
familiarity with hospitality industry practices preferred. Ability to understand
and provide friendly guest service. Ability to understand and comply with proper
ordering and food handling techniques and state and local serving guidelines.
Process guest checks and collect payments in compliance with cash handling,
credit card transactions, room charge processing and accounting policies and
procedures.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines. The work involves
exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant
odors, and/or loud noises. The exposure to hazards or physical risks requires
following basic safety precautions and use of applicable protective equipment.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
The Restaurant Server for the Kimpton Overland Hotel provides an exceptional
dining experience to guests by providing courteous and efficient service. The
Server is responsible for taking orders and serving food and beverages and
creating a welcoming and enjoyable environment.
What you'll be doing
* Greeting and Seating: Welcome guests upon arrival, escort them to their
tables, and provide menus. Assist with seating arrangements and accommodate
special requests or preferences.
* Order Taking: Listen attentively to guests' food and beverage orders, making
note of any special instructions or dietary restrictions. Accurately input
orders into the restaurant's ordering system.
* Food and Beverage Service: Serve food and drinks promptly and accurately to
guests' tables. Ensure proper presentation and verify that orders match
customers' requests.
* Product Knowledge: Possess a thorough understanding of the menu, including
ingredients, preparation methods, and specials. Offer recommendations to
guests based on their preferences and answer any questions they may have.
* Upselling: Suggest appetizers, side dishes, desserts, and beverages to
enhance the guest's dining experience and increase sales. Skillfully promote
specials or featured items.
* Table Maintenance: Keep tables clean and properly set with utensils,
glassware, and condiments. Clear empty dishes and reset tables efficiently
for new guests.
* Customer Interaction: Engage with guests in a friendly and attentive manner.
Address any concerns, provide solutions, and ensure guest satisfaction.
* Payment Processing: Present bills to customers, handle payment transactions
accurately, and process credit card transactions. Return change, receipts, or
credit card slips promptly.
* Teamwork: Collaborate with kitchen staff, bussers, and other servers to
ensure smooth coordination of orders and efficient service flow.
* Sanitation and Hygiene: Adhere to food safety and sanitation standards,
maintaining cleanliness in the dining area, and following proper hygiene
practices.
* Special Events: Participate in and assist with special events, parties, and
catering functions as required.
Skills and Abilities
High school education or related experience. Alcohol awareness certification and
familiarity with hospitality industry practices preferred. Ability to understand
and provide friendly guest service. Ability to understand and comply with proper
ordering and food handling techniques and state and local serving guidelines.
Process guest checks and collect payments in compliance with cash handling,
credit card transactions, room charge processing and accounting policies and
procedures.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical
requirements include extended standing and walking, climbing, bending, reaching,
pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an
interior hotel environment with equipment and machines. The work involves
exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant
odors, and/or loud noises. The exposure to hazards or physical risks requires
following basic safety precautions and use of applicable protective equipment.
Benefits:
Benefits for Full Time employees may include:
* Health, Dental and Vision Insurances
* Disability Insurances
* Supplemental Life Insurances
* Identity Theft Protection
* Flexible Spending Accounts
* 401(k) Retirement Plan
* Paid Time Off, Vacation and Holidays
* Employee Assistance Program
* AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
