About the position
The Rental Attendant at the Powder Landing is responsible for providing exceptional customer service to all guests utilizing equipment and the clubhouse facilities. This role ensures a smooth and enjoyable experience for visitors by managing equipment use, maintaining it, and upholding a high standard of cleanliness and safety.
Responsibilities
- Greet all guests with a friendly and welcoming demeanor.
- Assist guests with equipment selection, providing information on usage, safety guidelines, and policies.
- Answer questions about the lake, clubhouse amenities, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally, ensuring guest satisfaction.
- Inspect all equipment (e.g., kayaks, paddleboards, life vests, bicycles) before and after each use for damage or wear.
- Perform minor repairs and maintenance on equipment as needed.
- Ensure all equipment is clean, properly stored, and readily available for use.
- Maintain accurate inventory records of all equipment.
- Stage equipment on the beach for easy guest access and return.
- Ensure necessary waivers have been completed.
- Maintain a clean and organized use area and clubhouse common areas.
- Assist with opening and closing procedures for the clubhouse, including securing equipment and facilities.
- Put out and arrange outdoor lawn furniture.
- Display and maintain retail items for sale.
- Monitor guest activity to ensure adherence to safety regulations and clubhouse policies.
- Communicate effectively with other staff members to ensure seamless operations.
- Complete daily reports and logs as required.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a recreational or hospitality setting.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Basic computer proficiency for processing transactions and maintaining records.
- Knowledge of water safety and recreational equipment is a plus.
- Ability to lift and move equipment, stand for extended periods, and work outdoors in various weather conditions.
Benefits
- 401K Plan and company match
- Employee Assistance Program
- Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
- UTA Ski Bus Pass and Employee Shuttle Service
- Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
- Powder Mountain Snowsports School Discounted Lessons
- Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-site Gourmet Employee meals
