About the position
At Hy-Vee our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Retail Product & Pricing Manager sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This position ensures products are available to the customer in a timely manner and that all item parameters are accurately maintained in the product management software. The duties of this position are performed in the retail location, onsite.
Responsibilities
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names.
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions.
- Determines department goals with store management.
- Supervises all personnel within the Product Management Department.
- Establishes a schedule and daily work plan for the Product Management Department.
- Maintains department supplies and replenishes as needed.
- Assists store management with gross profit analysis and other management reporting functions.
- Ensures inventory information is accurate for monthly inventory.
- Oversees the maintenance of the product management applications and trains other store personnel.
- Utilizes product management software to minimize out of stocks and inventory.
- Ensures advertised, EDLP, and RDA items are priced and signed correctly.
- Oversees special buys to ensure accuracy of parameters in product management application.
- Plans and schedules inventory and pricing verification in accordance with Hy-Vee policy.
- Works with upper management to determine product placement for new items.
- Ensures obsolete and discontinued inventory is reduced for quick sale.
- Monitors excess inventory and works with store management to minimize.
- Monitors and reports on damage/unsaleables and implements solutions to reduce them.
- Approves/edits replenishment and ad orders.
- Ensures price changes and product information changes for all items are completed in a timely manner.
- Assists department managers with questions concerning product management in their department.
- Works with DSD vendors, checks in and balances vendor invoices.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Reports to work when scheduled and on time.
Requirements
- High school or equivalent experience.
- Strong basic math skills necessary.
- Over six months to one year of similar or related experience.
