About the position
Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We're constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care. As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth. Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
- Performs various tests to aid the optometrist with vision examinations including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging.
- Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician or Practice Manager when necessary.
- Identifies situations involving dissatisfied patients and acts quickly for resolution.
- Performs work accurately and thoroughly despite time pressure and patient volume.
- Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
- Supports contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders.
- Effectively utilizes appointment book/scheduling procedures and computer operation/ procedures.
- Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
- Maintains safe working environment for all team members and patients.
- Supports compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
- Adapts to various examination scenarios and is personable with patients and staff.
- Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
- Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs other functions as assigned by Practice Manager or business needs.
Requirements
- High School graduate or equivalent
- 2+ years' experience in optometry, ophthalmology or healthcare setting
- Knowledge of optical and medical terminology
- Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.)
- Coaching skills
- Strong communicator and listening skills
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Ability to work autonomously
- Knowledge of office environment
- Strong basic math skills
Nice-to-haves
- Experience in healthcare
- Previous experience in customer service, retail and/or optical
- Optometric technician certification
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
