About the position
Under the general guidance of the Cluster Director of Sales responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Sales & Marketing is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. Additionally, the Sales & Marketing Coordinator is required to provide high-level administrative support by conducting research, preparing reports, collecting, and processing sensitive data, resolving guest issues, and performing general clerical functions.
Responsibilities
- Handle community outreach, business development and full-service event production.
- Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients.
- Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients.
- Create and maintain positive community relationships.
- Develop relationship with local industry.
- Become involved in outside organizations directly related to industry.
- Monitors sales and continually develops strategies to improve and adjust to those changes.
- Achieves monthly sales goals.
- Attend local trade shows, participate in sales blitzes and other off-site sales efforts.
- Maintains Company Standards while booking Special Events / Administration.
- Handle initial inquiries in a timely manner.
- Send information packets, letter writing, email and menu / events proposals to clients.
- Update SCMC and Event Calendar with tentative and definite business.
- Distribute Special Event Orders Information to Operations Team including floor plan.
- Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing.
- Greet the client, introduce client to the Manager on Duty and assist with the beginning of event.
- Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week.
- Participate in sales & marketing training as directed by Director of Sales & Marketing.
- Assist in building the yearly Sales Plan.
- Understand and assist with the monthly revenue reports.
- Provide support and coordination for various marketing initiatives.
- Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR.
- Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments.
- Assist in tracking marketing expenditures.
- Support on-property communication efforts through various channels.
- Assist in the coordination of external advertising across multiple channels.
- Monitor and address problems or issues raised by end users.
- Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables.
- Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times.
- Assist with internal and external customers.
- Assist in special projects with the sales & marketing team.
Requirements
- High School Diploma or equivalent required. Bachelor’s Degree preferred.
- Minimum one (1) year of local sales and/or Marketing, special events and customer service experience, preferably in an upscale or lifestyle brand hotel.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred.
- Ability to spend extended lengths of time viewing a computer screen.
- Must be able to stand or walk a minimum eight-hour shift.
- Must have excellent communication skills and be able to read, write, speak and understand English.
Nice-to-haves
- Additional language ability preferred.
- Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
