Salesforce Product Owner

About the position

The primary purpose of this position is to serve as the Product Owner of ECU's Salesforce environment. The Product Owner plays a critical role in articulating and carrying out the university's vision for the Salesforce platform. This position collaborates frequently with campus stakeholders to identify additional use for licensed Salesforce products to maximize value and continuously improve stakeholder experience. The Product Owner is responsible for prioritizing backlog requests and supervising the Salesforce Administrator position. Responsibilities include development, support, operation, governance, and quality assurance for these systems and services.

Responsibilities

• Collaborate with stakeholders and campus users to articulate the university's vision for Salesforce.
• Maintain a multi-year product roadmap to guide the development and enhancement of the Salesforce platform.
• Manage and prioritize a request backlog to ensure the system is continuously improving and delivering value to the university.
• Understand the details and capabilities of licensed Salesforce products and how these align with the needs of the university.
• Stay informed on vendor product roadmaps and review release notes to evaluate the impact updates may have on existing capabilities.
• Work closely with campus stakeholders to gather and understand their requirements, transforming these into clear and actionable technical specifications.
• Plan and oversee Salesforce projects to ensure they are completed on time, within budget, and meet or exceed the business need.
• Inform and participate in business readiness, understand the impact of change, and collaborate with stakeholders to implement the approach to manage adoption and mitigate resistance.
• Responsible for the oversight and supervision of technical staff, creating performance goals and development plans, conducting performance evaluations, monitoring progress on assigned tasks, and making personnel decisions.
• Maintain comprehensive documentation of product features, user stories, and project progress.
• Stay abreast of new Salesforce technology and inspire the campus to do the same.
• Serve on university committees, to include the CRM Steering Committee, and perform functions as needed outside of normal job duties.

Requirements

• Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.
• A minimum of 1 year of supervisory experience is required.
• All degrees must be received from appropriately accredited institutions.

Nice-to-haves

• A 4-year technology related degree with an emphasis on Computer Science.
• Experience as a product owner or similar role for an enterprise-wide system; experience with Salesforce Education Cloud or Student Success Hub is preferred.
• Strong understanding of Salesforce's capabilities.
• Experience collaborating with stakeholders to document user requirements; experience writing requirements as Epics, Features, and User Stories is preferred.
• Keen ability to quickly connect business requirements with the functional capabilities of the application.
• Ability to effectively communicate with a broad base of customers on a technical and non-technical level.
• Experience managing or leading enterprise-wide projects.
• Excellent customer service skills.
• Experience supervising technical staff, creating performance goals and development plans, conducting performance evaluations.
• Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.