Seasonal Product Support Specialist

About the position

We are seeking a full-time Product Support Specialist - Seasonal in our Salem, OR. In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders and other areas as needed.

Responsibilities

• Work with mentor to develop skills to resolve customer inquiries and requests regarding products, orders, pricing and other services offered
• Develop a working understanding of Product Support systems and resources
• Accurately and timely enter notes regarding customer inquiries and issues
• Develop and maintain department and company image and philosophy to the public
• Become highly knowledgeable in the specifications, capabilities and operation of Garmin products and on policies, procedures, and product offerings
• Monitor, document and report improvement needs in Garmin equipment, systems, procedures, training and other relevant areas
• Work a consistent and reliable schedule as identified by management

Requirements

• Must be at least 16 years of age
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Interest in developing technical skills and troubleshooting abilities
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

Nice-to-haves

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Benefits

• Eligible for Garmin's seasonal associate benefits