About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Responsibilities
- Act as an initiative owner to drive the end-to-end product lifecycle of key initiatives, from product discovery to development and testing, through to release and go-to-market
- Craft verbose user stories and features with elaborate acceptance criteria for scrum team(s)
- Collaborate with engineering to break down and refine initiatives in preparation for development
- Serve as an advocate for prospects and customers applying for small business credit Cards
- Develop a strong understanding of the day-to-day experiences of internal servicing teams (known as Customer Care Professionals)
- Maintain strong relationships with stakeholder teams (Product, Engineering, Design, Marketing, Credit & Fraud Risk, Analytics, among others) to maintain up-to-date product roadmaps
- Drive delivery of critical projects and enhancements impacting the Card application experience
- Draft product requirements documentation (PRDs) for initiatives owned
- Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
Requirements
- Prior experience in a software engineering, marketing, UX design, analytics, or operations
- At least 1-2 years of product management experience preferred
- Familiarity with Agile principles and working directly with scrum teams
- Insatiable curiosity about the experience of users and customers
- Ability to drive clarity and outcomes in a highly matrixed organization with sometimes unclear roles and responsibilities
- Exceptional time management skills and work ethic
- Excellent communication and collaboration skills
- Ability to navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives
- A good balance of technical knowledge and business acumen
- Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
